Arrived late tonight in Hong Kong @ midnight. I felt claustrophobic and aggressed by all the noise and music coming from the hotel hall. Very disappointed with our room at the W Hotel. I came all the way to HK only to have view of the highway. Most of the things in our room do not work and I had a mini meltdown in the hallway of the 17th floor. It would be nice if W Hotel would explain to their guests why the phones do not work or why it is so freaking hard to find the elevator button.
Next day I got to tag along with JP during his interviews. Waiting to discover HK....
Dear tizzylish,
ReplyDeleteMy name is Thyetus and I am a lurker from Starwood Hotels and Resorts in Asia Pac. I am sorry to hear that your recent experience at the W Hong Kong is not up to your expectations.
As such, I would like to invite you to provide your reservation details including your name in full, preferred mode and time of contact, SPG number(if any) and details of your previous stay such that the hotel would be able to follow up on your feedback as well.
Do let me know if you require any further assistance.
Once again, thank you for your feedback.
Email: apguest.forum@starwoodhotels.com
Thyetus Lee | Online Forum Coordinator(AP)
Starwood Customer Contact Centre (AP) Pte Ltd